CHCYTH506B - Provide services for young people appropriate to their needs and circumstances
Assessor Resource
CHCYTH506B Provide services for young people appropriate to their needs and circumstances
Assessment tool
Version 1.0 Issue Date: April 2024
This unit may apply to community services work in a range of contexts
This unit describes the knowledge and skills required to provide guidance and role models to young people and their families to maintain positive and supportive relationships while identifying problems and establishing goals for change based on maintaining support from family and the general community
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Performance can be demonstrated through assessment of evidence generated from work practice
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to a workplace or accurately simulated environment for assessment
Method of assessment:
Knowledge testing and simulation exercises conducted in a training program
Knowledge tested or inferred from explanations and performance in workplace applications
Observation of performance in routine workplace activities
Documentation and products produced as part of routine work activities
Observation and documentation from specially conducted assignments based on routine work requirements
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include knowledge of:
Organisation's policies, guidelines and procedures related to client management and support
Relevant statutory responsibilities related to management of and support for young people and their families, court orders, code of conduct, organisation procedures, criminal justice codes, client services and programs
Establishing and maintaining effective relationships with young people and their families
Principles of effective communication including client information management
Organisation reporting procedures and practice
Support services and specialists and their guidelines for access and service provision
Aspects of human behaviour and development related to young people, families and relationships
Principle/relevant cultural practices and customs of the community and the family profiles
Essential skills:
It is critical that the candidate demonstrate the ability to:
Demonstrate knowledge and application of relevant organisation procedures and policies related to services for young people and their families, personal support for young people, referral, reporting, community services
Demonstrate knowledge of statutory requirements and application of the concept of duty of care
Work with clients from different cultural backgrounds
Support young people and their families according to case management objectives, needs and risks and individual circumstances
Support vulnerable young and young people with special needs and risks
Identify personal values and their impact on performance
Acknowledge worker's power in the relationship with the young person, assert this power where necessary, and recognise dangers of its misuse
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include the ability to:
Demonstrate application of skills in:
general counselling strategies/techniques
goal setting, personal planning and change support
Maintain documentation as required, including effective use of relevant information technology in line with work health and safety (WHS) guidelines
The Range Statement relates to the unit of competency as a whole.
This Range Statement reflects the very diverse nature of young people and family needs and circumstances and different services provided in and for community services. Selection from the Range Statement will reflect the specific requirements of the work site and the defined work role.
The variables of performance will depend on whether the context of assessment is institutional or community based
Communication with young people and their families will include relevant selection of evidence from:
Formal and informal meetings
Interviews
Counselling
Receiving and conveying information and advice
Receiving grievances/complaints
Oral and written reports
Internal and external to the organisation
Recording and reporting
Responsibility for vulnerable and high risk families and families with special needs
Contact with uncooperative, aggressive and distressed offenders
Contact with young people in crisis
Confidentiality and discretion will include:
Security of personal information
Determination of other people to be informed
Location and timing of communication
Nature of follow up
Nature of the information
Agreement with young people and their families, colleagues and support agencies
Child protection notification.
Assistance and referral may include:
Social/welfare worker
Medical
Drug and alcohol services
Intervention and behaviour management programs
Counsellors
Religious/spiritual adviser
Program coordinator
Case manager and case management team
Aboriginal, Torres Strait Islander liaison
Specialist cultural liaison and support
Welfare organisations
Legal advice
Education/training/skills development
Recreation/sporting groups
Employment/ career development
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Use interaction with young people to encourage personal reflection on relationships and personal responsibility
Negotiate clear boundaries between worker and young person, taking account of factors likely to impact the relationship
Use a range of communication strategies to gather information about the background and circumstances of young people and their families
Ensure all approaches to and communication with the young person are conducted on terms that are non threatening and acceptable to them, and are designed to encourage their own informed choice
Take steps to create a safe environment when communicating with the young person
Ensure information provided to young people and their families is factual, clear and designed to promote positive responses
Identify issues arising from the circumstances of young people and their families and the need for changes to behaviour and relationships
Maintain clear, ethical and honest relationships with young people and their families
Promote the young person's rights and choices in ways which respect their values and beliefs, consistent with relevant legislation and professional responsibility and accountability
Record and report all information relevant to intervention contact with young people and their families according to organisation's procedures and considering confidentiality and discretion
Identify and respond to immediate needs of young people according to nature and degree of urgency
Provide young people and their families with information tailored to their capacity to absorb and designed to calm and reassure
Observe and note any signs of distress, anxiety, aggression and apathy
Observe and note signs of impairment of functioning in individuals and relationships
Offer the young person adequate opportunity to explore and clarify the issues facing her/him
Negotiate involvement of other parties as required by young person and worker
Listen actively and positively to young person's issues, needs, views and feelings about their issues and accepting support
Where there are communication difficulties, make renewed attempts through appropriately modified approaches or responses
Describe and analyse the nature and scope of the issues and check with the young person for completeness and accuracy
Clearly explain to the young person the role and capacity of the worker to provide assistance and support
Where appropriate, obtain relevant available information from others about the young person's potential need for support, consistent with the young person's right to access information and to approve or disapprove of the worker's actions
Encourage and support the young person to work out their own goals and priorities and to assess their feasibility
Where appropriate, offer further options to the young person without imposition or pressure
Emphasise and negotiate clients' responsibility for determining and achieving their goals
Where there are judged to be risks to the young person from the choices made, explain these in a manner which is supportive whilst outlining the risk
Encourage clients to identify and prioritise long and short term goals based on individual responsibility and personal choice
Encourage and/or support the young person to develop strategies to act on goals set
Encourage clients to identify and analyse factors that have contributed to past behaviour and obstacles to achieving individual and family goals
Identify unrealistic expectations, challenge negative attitudes and unacceptable objectives and re-negotiate plans when required
Identify and clearly communicate the type and nature of services available to clients
Discuss availability, type and nature of services and resources in a manner, and at a level and pace, appropriate to the young person and in a way which respects their right of choices
Undertake appropriate work to ensure assistance provided:
Encourage young person to use this service and/or access alternative services and resources which are appropriate to their requirements, beliefs and preferences and to be as self managing as possible
Advise the young person about ways in which legal and statutory provisions might affect their situation and confirm young person's knowledge and understanding of information provided and need for additional information
Establish systems to ensure information and referral sources within organisation are up to date, comprehensive, accurate, accessible and relevant to clients
Implement procedures to ensure workers have access to additional advice, expertise and support from others as required
Continually monitor effectiveness of service delivery and resolve problems of access, services or resources as appropriate
Ensure all documentation and reporting is in accordance with organisation procedures
Where the young person requests the worker to act as an advocate, identify the scope and goals of the possible role and outline and negotiate these with the young person
When requested and where possible, support the young person and accompany them during first stages of access to services to enable them to gain confidence to go alone
Represent the young person's interests clearly and accurately in a manner consistent with the identified agreement between them and the worker
Describe and explain to the young person all representations made on their behalf in a manner and language appropriate to their information needs and circumstances
Ensure decisions and/or actions taken on behalf of the young person are consistent with their expressed or implied preferences and interests
Forms
Assessment Cover Sheet
CHCYTH506B - Provide services for young people appropriate to their needs and circumstances
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCYTH506B - Provide services for young people appropriate to their needs and circumstances
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent